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Your Rights and Our Policies at u388my

This page sets out the legal basis on which u388my operates for Malaysia, covering your account rights, data handling and the conditions under which access is available where local law permits.

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u388my Your Rights and Our Policies at u388my
DATA AND ACCOUNT SECURITY

How u388my Handles Your Data and Account

Account security and data handling are not afterthoughts here — they are part of how we built the platform. Your session is protected by SSL encryption every time you log in, whether you are accessing from a mobile browser or the desktop lobby. We retain account data only for as long as needed to manage your active account and meet our record-keeping obligations; you can request a summary of what we hold at any time through live chat or email support.

Data Retention

We keep your account data for the period required under our operational and legal obligations. Once that period ends, records are deleted or anonymised in line with our data schedule.

Cookie Policy

Cookies on u388my track your session state and login preferences only. Functional cookies cannot be disabled without affecting account access; analytics cookies can be adjusted in your browser settings.

Account Security

Your account is protected by a two-step login process. If you notice an unrecognised login attempt, contact live chat immediately and we will lock the account pending verification.

Request a Change

To update registered details — email, contact number or linked e-wallet — submit a request through live chat with your account ID. Changes to payment-linked details require identity verification first.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your rights under our account terms, need to request a copy of data we hold on you, or want to flag a policy concern, the channels below are your direct routes. Responding to legal or account-level queries takes priority in our queue — frame your message clearly and include your account reference number so we can locate your record without delay.

Team online

Live Chat

Available through the account portal. Raise a legal or policy question directly and request an escalation if your matter needs a formal written response.

Email Support

Send detailed policy queries or data-access requests to our support address. Include your registered account email so your record can be matched and verified.

Account Help Centre

The Help Centre inside your account dashboard covers common policy questions — check there first before escalating, as many answers are already documented.

Common Legal and Policy Questions

The questions below cover what our members ask most often about account rights, data access and how our legal terms work in practice. If your question is not here, live chat is the fastest route to a direct answer.

The terms apply to any account holder accessing the platform. Eligibility depends on local law in your region — access is available only where local law permits it.

Send a data-access request via email or live chat with your registered account email and account ID. We will identify your record and respond within the timeframe our policy sets.

On account closure, we retain records only for the period required to meet our operational and legal obligations. After that window, data is deleted or anonymised according to our data schedule.

Transaction disputes go through the account dispute process in your member agreement. Raise the issue via live chat with your transaction reference and the e-wallet used — Touch 'n Go eWallet, Boost or GrabPay.

Material changes to our terms are notified to your registered contact address. Continued use of your account after the update date constitutes acceptance of the revised terms.

Contact live chat with your account ID. Changes to payment-linked details — such as a linked Boost or GrabPay account — require identity verification before they are applied.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.